This policy applies to all Vencutcook coaching programs. Please read it before paying.
If you have paid but not yet had your onboarding call, you may cancel within 48 hours of payment for a full refund. Email or WhatsApp us to request it. Refunds are made to the original payment method within 7 to 10 working days.
Once your onboarding call has taken place and your charts have been delivered, your program has started and no refund is available, in full or in part, for any reason including change of mind, lack of time, travel, or not following the program.
If a medical reason (illness, injury, pregnancy, surgery) means you cannot continue, tell us as soon as possible. We will pause your program for up to 3 weeks in total at no cost, and your remaining days resume when you are ready. A pause is not available for non-medical reasons.
If you cannot continue for any reason, you may transfer the remaining, unused portion of your program to one other person, once per program. The new person completes a fresh onboarding form and call.
If you pay a Premium program in installments, each installment is due by the date agreed on WhatsApp. If an installment is not paid on time, coaching pauses until it is paid. The no-refund policy applies to every installment already paid.
If we are unable to continue delivering your program for any reason on our side, we will refund the unused portion on a pro-rata basis to your original payment method within 7 to 10 working days.
WhatsApp us or email vencutcook@gmail.com with your name and payment date.